ARE YOU SUFFICIENTLY PROTECTED?
Transparent communication, regular updates, and tailored security measures, including physical and technological elements, contribute to the client's confidence in their safety. Regular audits, checks, drills, and an open line of communication facilitate clients in gauging the effectiveness of their security.
As the leader in home security, we can help you customize home security system to meet your safety needs.
Compassion
Commitment
Excellence
Team Work
Integrity
Ethnicity
KNOW MORE ABOUT US
Homestar Security is the ideal choice for your security needs due to our commitment to tailored solutions, transparent communication, and cutting-edge technology. Our highly trained professionals, industry expertise, and proactive approach ensure that clients receive a comprehensive defense against evolving threats. With Homestar Security, clients gain a reliable partner dedicated to their safety and peace of mind.
Alarm Systems
Technical Maintenance
Gate Motor Installations
Guarding Services
Outdoor Detectors / Beams
Electric Fence Installations
Armed Response Service
100% Namibian Ownership
Founded in 2002, Homestar Security Services proudly maintains 100% Namibian ownership. Evolving with the dynamic market landscape, we have grown into a leading provider of Armed Response Services and Alarm Installations in Namibia. Recognizing the importance of efficient technical customer services, we expanded our technical capabilities in 2010. Our commitment to excellence is reflected in our fully trained Armed Response Officers adept in firearm handling and strategically positioned Armed Response Vehicles across Windhoek for swift responses 24/7. Embracing technology, all our vehicles are electronically monitored using Netstar fleet management and dashcam systems. At Homestar, we continue to adapt and enhance our services to meet the evolving needs of our community.
ARE YOU SUFFICIENTLY PROTECTED?
ALARM SYSTEMS
Our Basic Alarm Kits have everything you need for a fully functional alarm system.
Included:
- 8 Zone alarm system
- Keypad
- Transformer
- Backup Battery
- Siren
- 2 Passive Infra-Red Detectors
- 2 Door Magnets
- Includes connection to Homestar Armed Response Service
MICROWAVE DETECTORS
Microwave detectors are specially designed to withstand the intense heat inside the roof. These detectors can be used to protect you from entry through the roof of your premises.
TECHNICAL MAINTENACE
Homestar has its own, fully qualified, alarm technicians. There’s no need to involve other alarm installation companies, since our technicians will assist you with maintenance on all of the above products.
GATE MOTOR INSTALLATIONS
Automated Gate Motors are also becoming a key part of any security installation. With an automatic gate you can remain secure in your vehicle when arriving at your business or residential premises. There is no need to get out of your vehicle to open the gate.
OUTDOOR DETECTORS / BEAMS
Perimeter protection is fast becoming the most demanded type of security. Outdoor Detectors and Beams allow you to know if someone is on your premises before he breaks and enters your home
Available detectors and beams are:
- Infra Red Beams, 40 meter and 60 meter
- Outdoor detectors, 90 degrees and 180 degrees
- Compact outdoor detectors, ideal for windows or doors
ELECTRIC FENCE INSTALLATIONS
Also for perimeter protection, electric fence systems have two objectives: to serve as a deterrent for a would be burglar, and to notify you when entrance has been gained to your premises. At Homestar we do installation of single domestic dwellings as well as for complexes and new developments.
ARMED RESPONSE SERVICE
Homestar has a dedicated 24-hour control room that monitors and responds to emergency signals from your alarm system. Homestar’s Armed Response Officers are fully trained in firearm handling, and our Armed Response Vehicles are strategically situated throughout Windhoek to ensure quick response times, day or night. All Armed Response vehicles are electronically monitored by Netstar Fleet Management systems to enable us to provide efficient services to our clients.
IN-CAR-WI-FI
Keep your car connected
How to test your alarm system...
we have placed the most frequently asked questions and their solutions on this page to assist you in the best possible way. Please select the appropriate tab below. For any issues where no solutions can be found, please contact our Control Center.
Test your alarm regularly and at least once a month with your service provider.
Make sure your AR service provider receives closing, burglary alarm and panic signals. Confirm by subscription via the sms service or install a sms unit by which you can also remote arm and disarm.
Set up your system that you can use it at night with the “stay arm function”.
Test your remotes and replace batteries and alarm back-up batteries annually.
Test your electric fence and beams regularly and keep fence wires free of seasonal plant growth.
Teach your kids and domestic where the panic buttons are, when and how to use them.
Use moth balls and double sided tape to deter insects from alarm beams and “eyes”.
When the AR company don’t have access to your premises, make sure you have a designated key holder with contact details registered on their system to provide entry when required.
Invest in your own security and have reasonable expectations of what your system is capable of doing. Be vigilant and look for the soft target areas as to where you should improve your system.
Make sure your transmitter is protected with an “eye” or other trigger, especially those installed above the ceiling. Many times criminals rip out the transmitter before it is triggered, in that case no one is on their way to protect you or your assets.
TO CONFIRM IF THE HOMESTAR CONTROL CENTER RECEIVES A SIGNAL FROM YOUR ALARM SYSTEM
Kindly Note: We do not test vehicle response times as our vehicles must remain available at all times and in case of a possible life threatening emergency.
Place a call to our control center to let them know they will be receiving a test signal.
Don’t tell them your address – you also need to confirm if your address is correct on the system when
they call you back.
We recommend testing at 2pm on a Sunday
You can test the system when armed by triggering the sensors (do not always test the same sensor)
HOW TO TEST (SIGNAL):
If you want to test whilst on-site, remember to close all the windows and doors as you normally would. You also need everyone else to remain stationary until the deliberate trigger is made.
- Arm the alarm, NB! Wait 60 seconds
- Above time is needed for the alarm to give a vital handshake with the control center.
- Trigger the alarm to sound at least 10 seconds
- De-activate the alarm
- Wait for the control center to call you
Note: Always test each panic button individually as well.
Once a month or weekly for high risk clients
- Phone the control center, give your address and verify that the contact numbers are correct as well as in the correct call priority.
- If these details are correct, you will need to schedule a Maintenance Health Check with Homestar
One person (A) stands at the keypad, another (B) will move throughout the premises. We recommend that the person who needs the most exercise do the walking. As (B) moves through the premises the zone numbers will light up on the keypad where (A) is. If it is a large premises, cellular communication whilst performing this test makes it much easier. Person B must also make sure that the peripherals light up (usually red) to ensure they work. Check both sides for double-sided beams.
It is a great idea to make a note of which zones are where. In case of frequent false alarms this helps to identify the problem area or in an actual event the point of entry. For this test all other people on site must remain still or away from peripherals.
- Battery no longer has useful life. If you have not replaced the battery in the last 24 months, it may need to be. Poor quality batteries need replacement every 12 months.
- Transmitter wires are damaged. Sometimes transmitters share storage space with other items. When moving these “other items” the wires can get damaged and become redundant.
- Sometimes the transformer plug is removed from the power socket. Examples are for purposes as ironing, vacuuming and using a reading lamp. The transformer plug is placed back in the socket, but the power remains switched off.
- Building alterations done / contractors attended. Always ensure that the peripherals (eyes, beams etc.) line of sight is not obstructed by new additions since the alarm was installed. Remove these items or call Homestar to add or revise the positioning on your current installation.
- Transmitters installed between the roof and ceiling must be either moved to the floor or protected by another trigger device. This is to prevent criminals braking entering through the roof and cutting the signal wire before the alarm is triggered.
- Insect nesting can cause false or failed alarms. Keep all peripherals clear of insects. TIP: Place a moth ball with Pres-stick on top of each peripheral, replace as needed.
- During spring and summer ensure garden beams are not obstructed by plant growth.
The following tips will assist to ensure neighbourhoods are more secure.
- Always Lock up: Don’t overlook the obvious like doors and windows should be locked not only when we leave the house, but when we are elsewhere in the house: on the phone, or otherwise preoccupied away from points of entry.
- Cut away the camouflage: Debush the surroundings of your home. burglars love camouflage and trees and shrubs can be advantageous. In traders can be clearly seen in your front or backyard if bushes are trimmed.
- Deadlock the main door: The main door is the most likely point of entry and should be your first priority. A key operated deadlock on solid timber door is the safest option. If intruders get into your house through another entry, a key operated deadlock on the main door will make it more difficult for them to carry stolen goods out.
- Secure all windows: Install burglar protective bars in all the windows. That way the burglar will take too long to break into your home.
- Light up at night: Keep your yard lit at night. this way there is more possibility for intruders to be seen or noticed.
- It is a ladder to climb over the perimeter wall.
- It is a hiding place to ambush you.
- It is used to transport stolen goods.
- It attracts Vagrants to your house.
- It tells people you might be away.
Only put your bin out the morning of Collection day and make sure it is back behind doors and out of fight the same day. Get your neighbours to help if your routine makes this difficult.
HOMESTAR - "SEE THE LIGHT"
IN THE FIGHT AGAINST CRIME